ANALISIS KEPUASAN KERJA TERHADAP KINERJA KARYAWAN RESTAURANT DI HOTEL PUSAKO BUKITTINGGI Rozi Yuliani Fakultas Pariwisata, Universitas Muhammadiyah Sumatera

Sari

Pusako Hotel Bukittinggi is a 4 star hotel (****) which is located on Soekarna Hatta Street
No. 7, Manggis, Ganting, Mandiangin Koto Selayan Bukittinggi, West Sumatera. Hotel
Pusako comprises of 191 guest rooms, very harmoniously designed in harmony with the
beauty of the surrounding landscape and designed with Minangkabau architecture. Types of
research methods used in this study is descriptive method with qualitative data describing the
analysis of satisfaction on employee performance restaurant hotel Pusako Bukittinggi.
Primary data is data obtained directly from the source and Secondary data are data that
strengthen the validity of research, obtained through literature, or data or information that if
necessary for this research.
This study used descriptive qualitative method, with the number of sample as many as 13
people, were used in this study is by observation, questionnaire and documentation. This study
was conducted in January 2017 and is located in Pusako Hotel Bukittinggi. Data obtained
using a number of instruments that constitute the questionaire and processed using variable
frequency analysis for the purposes of this study.
Factors that affect employee job satisfaction are wages and salaries, working conditions,
quality supervision, interpersonal relationships and corporate policies and administration.
This study aimed to analyzed the analysis of satisfaction on employee performance restaurant
hotel pusako Bukittinggi.
Keyword: satisfaction and performance