PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA KANTOR PEMERINTAH DAERAH (Studi Pada Kantor Badan Penanaman Modal dan PelayananTerpadu Satu Pintu Kota Padang)

Sari

In the implementation of good governance government government as the organizer of
national and state are required to meet the interests and needs of its people. Increased public
awareness of the quality of public services, demanding the government as public service
providers to improve the quality of service. This study aims to look at the perception of the
public as users of public services to the quality of public services received, and the constraints
faced by public service providers in providing services to users of public services. This study
is a qualitative research where the primary data obtained from participants of the questionnaire
answers provided about the truth is real, followed by observation. The analytical methods used
are Level Outcomes average of answers to participants as a service user to know the user's
perception of the quality of public services received and interviews with public service
providers. The survey results revealed that the public perception of the quality of public
services in the Office of the Board of Investment and Integrated Services One Stop Kota
Padang is good. perceived constraints of service personnel is the quantity of human resources
insufficient by the number of permit applications submitted, the building and the room the
officers were less worthy, narrow parking for shared use with other offices. SOPs are
sometimes not enforced, the understanding of different societies, socialization has been done,
but not yet effective because of limited personnel and budget.
Keyword : User’s Percepcion, Public Services